Meet the Team at The Village of River Oaks in Houston, Texas

Our Team

Welcome to the The Village of River Oaks! Our team of professionals look forward to greeting you and your families. We pride ourselves in providing a warm and welcoming community for our residents and their guests. From our leadership team, to our dining staff, to our caregivers and support personnel, we are always prepared to meet the needs of our community and residents.

Kristen Jordan, Executive Director

Kristen has worked in the hotel and hospitality industry since 1996.  She brings significant experience in the service industry encompassing 5 hotel openings, multi property and as a full-service general manager.   Achievements included the Hospitality Impact Award (2013), Sales Director of the Year (2011) and the President’s Award (2008).   Kristen holds a Bachelor of Science degree in Hotel Administration from the University of Nevada, Las Vegas (UNLV).  She also has her certification in Hotel Industry Analytics (CHIA) from the American Hotel & Lodging Educational Institute.  She is excited to apply her expertise in resident, customer and team member satisfaction. 

Kristen and her husband, Bill, have lived in Houston for 6 years.  Previously, Kristen was raised in Ohio and has also lived in Venezuela, Virginia, Florida and New York.   Kristen is the proud mother of 2 adult daughters, Melissa and Angelica, as well as a chocolate lab named Brownie and a Plott Hound mix named Dallas.    Bill and Kristen volunteer their time with Mile High Lab Mission in Colorado and Rescued Pets Movement in Houston.  Kristen supports Mile High as a Foster Coordinator ensuring pets get to their fur-ever home.  

Debbie Jenkins - Melancon, Assistant Executive Director

Debbie is the Assistant Executive Director at The Village of River Oaks. Debbie is responsible for making sure that each Assisted Living and Memory Care resident is receiving the optimum level of care, engagement, and compassion. Debbie enjoys calling the Assisted Living and Memory Care area as the “wild side” because all the fun happens there. Debbie is the wife, to her husband Larry and the mother to her daughter Avery. She is a proud Louisiana native and enjoys playing softball in her free time.

Monica Romero, Business Office Manager

Monica is responsible for overseeing the general administration of the human resource and accounting control systems, functions and procedures for the property. In addition, Monica leads a team of concierge and driver professionals to ensure resident satisfaction. Monica is married and has two beautiful children, Carlos and Erika.

Ted Bowen, Director of Sales & Marketing

A veteran of the Hospitality industry, Ted serves as Director of Sales and Marketing for The Village of River Oaks. In his role, Ted works with families and prospective residents to find the perfect home to get the most out of their Senior Living transition. By being a great listener, Ted is able to get the appropriate feedback to identify each resident’s unique care level and paint the picture of living in our premiere luxury community.  

A seventh-generation Texan, Ted held previous Sales and Marketing roles with Houston First Corporation at the George R. Brown Convention Center and Visit Houston (Greater Houston Convention & Visitors Bureau) and Marriott Marquis Houston. His unique background helps him always think differently, developing meaningful relationships and putting a creative spin on tours to our beautiful and unique community. Bowen is an active participant in the city and has a passion and interest in what makes our location unique.

Felizciana (Fifi) Archibold, Director of Business Development

Felizciana Archibold is the Director of Business Development at The Village of River Oaks.  Felizciana is responsible for developing new and maintaining professional business to business relationships through daily outreach in the Houston community.  Part of her role includes serving the community and local organizations, as well networking with local businesses and care partners.  Felizciana is very positive, and enthusiastic about representing The Village of River Oaks by sharing with others how we Live Life Well!  Felizciana has over 20 years of experience working in the geriatric care and retirement industry. 

In her free time, Fifi enjoys volunteering, her hobby as a disc jockey, and roller skating. 

Katie Snezhkova, Director of Life Enrichment

Katie Snezhkova is the Director of Life Enrichment at The Village of River Oaks. Katie and her team are responsible for planning, organizing, and directing individual and group programs for our residents, making sure that they have a variety of programs to keep them engaged and living their best lives.

Katie has been in the senior living industry for over 19 years in different capacities and as an LED for 13 years. She moved to Texas from Chicago 6 years ago and has made Houston her new home. She has 3 furry kids, Emma (cat), Patches (cat) and Missy, who visits the residents regularly as a certified therapy dog.

Katies’ second passion is animal rescue, she is involved in several local organizations and has fostered over 50 dogs!

Jequita Thompson, LPN/LVN, Director of Resident Care

Jequita Thompson is a LPN/LVN in geriatrics with a clinical backing. Geriatrics is her passion and she has 13 years of experience ranging from LTC, skilled, assisted/memory care.  Starting as CNA, caring for her grandmother with Alzheimer’s, her passion for the elderly has grown over the years of her career.  She strives to learn and work aside those with the same passion for the elderly.  In her spare time she loves to volunteer with various non-profit organizations. She is excited to be a part of the great care team within the RCM community.

Zzamantha Esparza, Assistant Director of Resident Care

Zzamantha is the Assistant Director of Resident care at The Village of River Oaks. Zzamantha assists in directing resident care and being their number one advocate .  Her everyday goal is to make a difference in your loved ones life.  Zzamantha is the motherof son, Mason, and continues to further her education in nursing. Zzamantha has her A.A.S. degree from San Jacinto Community College.

Carlos Guevara, Director of Plant Operations

Carlos manages daily facility operations and provides supervision of any maintenance staff and housekeeping.  He has been in Senior Living since 2007 and holds a Basic Firefighter Certificate and is HVAC certified. 

Carlos is married with two young children.  In his spare time, he enjoys hunting and is a fixer upper at home.

Victor Moreno, Director of Dining Services

Victor plans and supervises activities of Dining Services to provide service for residents, employees and guests.  He is a graduate of University of Houston's Conrad N. Hilton College of Hotel and Restaurant Management.  He comes to us from Hotel Zaza where he was Director of Food and Beverage, Banquet Manager and Housekeeping Manager.  Victor was born and raised in Monterrey, Nuevo León México. He enjoys spending time with his wife, kids and doing a lot of outdoor activities. Victor is blessed to be a father of 4 kids, Sebastian, Alessandro, Luna & Alicia.

In his spare time, he is a soccer coach, and he really enjoys the opportunity to share some of his knowledge with the kids. He loves coffee and wine, especially Pinot Noirs and Zinfandels.

Andrew Gonzalez, Executive Chef

Chef Andrew is responsible for all food production including resident meals, activities and marketing events.  He has twenty plus years of extensive experience in restaurant operations to include Senior Living, hotels, off and on-site catering, hospitality care, and various restaurants. 

In his spare time, Chef Andrew enjoys fishing with his family. 


Live Life Well®

Our community is managed by Retirement Center Management (RCM) which is privately-held and based in Houston, Texas. RCM was founded in 1996 and is known for the exceptional quality of life and gracious living experience enabling all its residents to Live Life Well®. Today, RCM manages twenty-two communities around Texas, Arkansas, and Oklahoma.

The Village of River Oaks


1015 S Shepherd Dr Houston, TX 77019