To My Retirement Center Management Colleagues:

As you’re all very aware, this is not business or life as usual and it's a time of great stress and uncertainty.  It's also a moment in time when the work we are doing is most critical.  We're providing a vital service to our residents who are the most vulnerable to the virus and their families. People are depending on us to provide an environment that is safe, secure and now, most importantly, comforting.

I’ve received numerous emails and phone calls from residents and families and seen posts on social media thanking you all.  Your efforts are being noticed by me and everyone here at RCM.

Throughout this country and around the world, people are feeling the economic effects and the anxiety associated with the unknown aspects of this virus. Life as we know it will be tough for a while and may get harder, but we will persevere.

Retirement Center Management has been able to maintain our workforce and in fact we are hiring new positions at many of our communities.  At the same time, other businesses are being forced to close their doors.  We hope to be able to hire a few of the folks that have been laid off.  RCM will help where we can.

Most of the work we do cannot be done from home.  As you know we have implemented very strict polices and procedures designed to protect you, our employees, our residents and their families.  We carefully monitor the CDC guidelines and will do everything in our power to minimize the impact of COVID-19.  We continue to place orders for Personal Protective Equipment allowing you to work in the safest environment possible; and we are working hard to increase this supply.  Our teams are meeting every day and working to identify additional ways to improve upon these measures.

My own thoughts and time are completely focused on COVID-19 and how Retirement Center Management can play its role. I want you to know that RCM will continue to do its part and we will not stop looking for new and innovative opportunities to help.

These are unchartered waters, and there is no instruction manual for how to feel at a time like this.  I know that it causes stress for everyone.  My list of worries right now, like yours I’m sure is long. I worry about my children, family, parents, friends, residents and you my colleagues.  Like you I’m concerned about what is happening in society and how the economy will be impacted.

What I do know is that all of you at Retirement Center Management are a strong, resilient professional and caring group of people that will get us through this.

Please take care of yourselves and your loved ones.