March 28, 2020

To our Families, Employees and Guests

As we continue to see an increasing number of Covid-19/Corona Virus cases develop in our local communities and the United States, Retirement Center Management is updating the following policies and restrictions at all affiliated communities, including our independent living communities.

These policies and restrictions are mandated by federal, state and local government agencies and strongly recommended by the Center for Disease Control (CDC) and our national trade associations (American Health Care Association and the National Center for Assisted Living). We strictly comply with all laws and mandates and will notify law enforcement and health authorities if these policies are not followed.

  • Relatives, friends and non-essential visitors are prohibited from entering into the community. Individual exceptions will be considered for people receiving final stage hospice or end of life care.
  • All staff and essential visitors must enter through the designated point of entry and will be screened by the staff prior to being admitted into the community.  Screening will include taking the staff or visitor’s temperature and completing a health questionnaire.  If a staff or visitor’s temperature exceeds 99.6 or they respond on the questionnaire that they are at higher risk, they will be denied entry into the community.
  • All people entering the community must immediately wash their hands at the designated location.
  • Mandatory quarantine periods for employees who have traveled to or from impacted areas, have household members who have traveled to these regions, or have otherwise been at risk of exposure to COVID-19.

Based on guidelines put out by the Federal government we are significantly reducing resident and staff groupings to the recommended two people or less. As such the guidelines and restrictions below are being updated based on that number.

  • All outside group visits are canceled.
  • Off-site resident outings and activities are canceled.
  • All community group transportation is canceled.  Individual doctor’s visits will be scheduled on a case by case basis.  Non-emergency medical appointments must be rescheduled.
  • Internal group activities are canceled.  This includes leisure activities, town hall meetings, religious services and any other group related activity.
  • Residents returning from overnight hospital or skilled nursing and rehabilitation stays will be required to quarantine in their apartment for 14 days.
  • Residents needing to leave the community for non-emergency health reasons will be required to quarantine for 14 days. As such we strongly advise residents not to leave the community except for medical emergencies.
  • Internal group activities are canceled.  This includes leisure activities, town hall meetings, religious services and any other group related activity.
  • Buffet service is suspended.
  • Meal delivery and grab and go options are being coordinated at each community.
  • Please check with the community management for specific dining information.

Please know that we are ready and prepared for emergencies and unexpected events, and we have detailed plans in place that prioritize the health and wellness of our residents, employees and visitors. It is important for you to know our associates are trained in infection control practices and follow strict protocols based on that training. We have prepared for episodes of infectious diseases and other illnesses that spread easily, especially among older populations.

The health and wellness of our residents, families, and employees is our number one priority. These guidelines and restrictions will be modified based on local, state and federal recommendations and mandates.

Our goal is to Be Aware, Be Prepared and Not Panic.  With your assistance, we are striving to keep this virus out of our communities and to ensure that our residents, families, employees and guests have a safe and healthy experience.  Please contact the community Executive Director if you have questions, concerns, or need general information. 

We will do our best to get you the most current information and recommendations.  Please check this site frequently for updates.

Thank you for your attention to this very important matter!

David Keaton, President